1. How can I contact you?

You can contact us by sending an email to fluffyfriendhelp@gmail.com. We strive to respond to all inquiries within 48 hours.

2. Do you offer refunds?

Yes, we have a 30-day refund policy. If you are not satisfied with your product, you can request a return within 30 days of receiving it. Please refer to our refund policy for more information.

3. Where do you ship the products?

We ship our products worldwide. Wherever you are, we will deliver your order right to your doorstep.

4. How long does shipping take?

Shipping times may vary depending on your location. Generally, it takes between 7 to 20 business days for your order to arrive. Please note that due to the current global situation, there may be some delays beyond our control. We appreciate your patience.

5. Can I track my order?

Yes, we provide tracking information for all orders. Once your order is shipped, you will receive a tracking number via email. You can use this tracking number to track the progress of your shipment.

6. What payment methods do you accept?

We accept accept payment through PayPal for added convenience.

7. Are my payment details secure?

Yes, we take the security of your payment information very seriously. We use industry-standard encryption technology to ensure that your personal and financial information is protected. Your payment details are never stored on our servers.

8. Do you offer discounts or promotions?

Yes, we occasionally offer discounts and promotions on select products. To stay updated on our latest offers, sign up for our newsletter or follow us on social media.

9. Can I cancel or change my order?

Once an order is placed, it is processed and shipped as quickly as possible. Therefore, we cannot guarantee that changes or cancellations can be made. If you need to make any changes to your order, please contact us immediately, and we will do our best to assist you.

10. Do you offer wholesale or bulk ordering?

Yes, we offer wholesale and bulk ordering options for certain products. If you are interested in purchasing a large quantity of items, please contact us with your requirements, and we will provide you with further information.